Thank you for shopping at Rivaen Store!
We aim to ensure that your jewellery reaches you safely and promptly. Please review our shipping policy below:
1. Processing Time
Order Processing: All orders are processed within 48 hours (excluding weekends and holidays) after receiving your order confirmation email.
Delays: In the event of high order volumes, there may be delays beyond the standard processing time. We will notify you via email if your order is delayed.
2. Shipping Rates & Delivery Times
Standard Shipping: Orders may take 5 to 7 business days to reach you.
Free Shipping: Enjoy free shipping across India on every order!
3. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details.
Track Your Order: You can track your shipment on the Track Your Order page of the Rivaen Store website or on the Order Details page of your account.
4. Shipping Issues
Incorrect Address: Ensure your shipping address is correct at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
5. Changes to Your Order
If you need to modify or cancel your order, please contact us within 24 hours of placing the order.
You can reach us through email at care.rivaen@gmail.com. Once the order has been processed, changes may not be accommodated.
For any questions about shipping, please contact us at: care.rivaen@gmail.com