Effective Date: 15 August 2025
Last Updated: 15 August 2025
At Rivaen, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our store, website, and services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you make a purchase, create an account, or contact us, we may collect:
Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via our payment partners)
b. Non-Personal Information
We also collect information about your interactions with our site, such as:
Browser type and device information
IP address
Pages visited and time spent
Cookies and tracking data
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate order updates and promotions
Respond to customer inquiries
Improve our website, products, and services
Detect and prevent fraud or security breaches
3. Sharing of Information
We do not sell, rent, or trade your personal data. However, we may share your information with:
Service providers (e.g., payment gateways, shipping companies) to fulfill orders
Legal authorities when required by law
Analytics partners to understand customer preferences (without personally identifying you)
4. Cookies & Tracking
We use cookies to enhance your shopping experience. Cookies help us remember your preferences, analyze traffic, and provide personalized recommendations. You can disable cookies in your browser settings, but some features may not function properly.
5. Data Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. All transactions are encrypted via secure SSL technology.
6. Your Rights
You have the right to:
Access the personal data we hold about you
Request corrections to inaccurate data
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications at any time
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date.